Payment: I understand that payment is due in full at the time of pick-up unless specified in writing on the work order, and that charges are binding whether service is successful or not. If the customer is unsatisfied with any of the repairs or service, the customer must notify the technician before he/she leaves the premises.
Loss of Data: Data is the most important part of a computer system because it is often irreplaceable. Due to the process of repair, data may get damaged or worse, deleted. We are not responsible for the loss of any data which may occur while performing work on your computer. You are responsible for backing up your own data. You may request that we back up your data for you at the stated price; however, we do not guarantee any backup.
Data Recovery: If data recovery service is requested, I understand that, even if the data is successfully recovered, there is a possibility that individual files and directories on the disk may still be inaccessible due to wear and tear of damaged, malfunctioning, and/or old media.
Privacy: Our technicians will not browse through your hard drive looking at your data; however, they may inadvertently see data during the course of their work. Please remove any personal or private files you do not want others to see.
Estimated Completion Time: We will provide an estimated completion time for your repair/install. Please call before you come in to pick up your equipment or to schedule a drop off. Unforeseen circumstances may have an impact on our ability to complete the repair(s) as provided in the estimated time.
Hardware Replacement: No old parts/hardware will be returned to you when you pick up your computer unless requested. You understand that repair replacement parts may be non-oem new, used, and/or refurbished if not provided by the customer.
Impact of Upgrades: Please be advised that it is your responsibility to understand the impact of upgrades to the operating system, applications and utility software. Such upgrades can lead to incompatibilities and the possible loss of data. Computer hardware and software work together and incompatibility may not become apparent until a later date. You are responsible for contacting the manufacturer of your software and or hardware regarding compatibility issues before you request any upgrades.
Liability: Any time a computer is accessed, there is risk of damage including, but not limited to, permanent loss of data or programs, and total loss of function of the computer. This risk is increased when the computer has been infected with viruses, worms, or other malicious software. Liability for damage to your computer is limited only to any damage which is determined to be caused by Mike’s Tech Solutions’s negligent acts or negligent omissions. Our liability for repairs is limited to the total price of the repairs. Be aware that certain repairs, including but not limited to virus and spyware removal, may damage software and/or data installed on your computer. This is to be expected and may require the re-installation of your operating system, programs, and data at an additional cost.
Scope of Work: Mike’s Tech Solutions will only perform the work agreed upon when you bring your computer in for repair. You must authorize, either in writing or via an authorized email address, any additional work which may be required for additional fees. The customer recognizes that any and all software used to perform a repair may be trial or freeware unless provided with the required software and/or serial keys.
Right to Refuse: In its sole discretion, Mike’s Tech Solutions reserves the right to refuse work that it believes is beyond the scope of its ability or for other good cause.
Abandonment: If you do not pick up your equipment within thirty (30) days after we notify you that the requested service is complete, we will treat your equipment as abandoned. You agree to surrender the rights for the abandoned property, and it may be used/sold for replacement parts. Any and all charges are still your responsibility.
Warranty: Mike’s Tech Solutions has no warranty or guarantee as to the success of its attempts. We will demonstrate that the repair is complete at the time you pick up or we drop off your items. Once the item leaves our presence we can not and will not take responsibility of what happens. However, we do offer up to 30 days of support from the time of pick-up to answer any of your questions.